Shipping policy

Shipping Policy

Last updated: October 14, 2026

Thank you for shopping with DRpowr. This Shipping Policy explains how we process, produce, ship and deliver your orders for e-bikes, electric mopeds (e-mopeds), batteries and related accessories. Please read it carefully before placing your order.

Processing and Production Time

Many of our products are made to order. Your total delivery time is the sum of the production time (if the product is not in stock) plus the shipping time:

  • In-stock items (accessories and spare parts) — processed within 1–2 business days after payment confirmation. The shipping method is arranged according to the customer's requirements (see Shipping Methods below).
  • Made-to-order accessories and standard parts — production takes approximately 7–15 business days before dispatch.
  • E-bikes and e-mopeds (made to order) — production takes approximately 15–30 business days depending on the model and quantity, before dispatch.
  • Customized, OEM and wholesale bulk orders — production schedule is confirmed individually by our sales team before you place the order, and is typically 30–60 business days depending on specifications and quantity.
  • Large items (e-bikes and e-mopeds) may require 3–5 business days for packaging and inspection after production is completed.

You will be notified by email with tracking information once your order is shipped. Production times are estimates and may vary depending on component availability and order volume.

Shipping Methods and Delivery Times

Because our products range from small accessories to large e-bikes and mopeds, delivery times vary by product type and destination:

  • Accessories and spare parts — the shipping method is arranged based on the customer's requirements and destination, including international express courier (DHL, FedEx, UPS or similar), air freight or sea freight. The delivery time will be confirmed with the customer before dispatch.
  • E-bikes and e-mopeds (with battery) — shipped via sea freight or dedicated cargo service, estimated delivery 30–60 days depending on destination. Due to strict international regulations on lithium batteries, battery-equipped vehicles cannot be shipped by standard air freight.
  • E-bikes and e-mopeds (without battery) — may be available for air freight on request; estimated delivery 7–20 business days depending on destination.
  • Wholesale / bulk orders — shipped via sea freight (LCL or FCL) with delivery quoted per order. Our team will confirm the shipping schedule, vessel cut-off and estimated arrival time before dispatch.

Delivery times are estimates only and are not guaranteed. Delays caused by customs clearance, weather, carrier issues or other force majeure events are outside our control.

Shipping Costs

  • Shipping costs are calculated at checkout based on the product weight, dimensions and destination.
  • For wholesale and bulk orders, shipping costs are quoted separately and will be confirmed by our sales team before dispatch.
  • Free shipping may be offered from time to time on selected products or orders over a certain amount; such offers will be clearly stated at checkout.

Customs, Duties and Taxes

Please note that international orders may be subject to import duties, taxes and customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient unless otherwise stated. We are not responsible for delays caused by customs procedures. If a package is refused at customs or returned to us due to unpaid duties, the original shipping cost and any return shipping cost may be deducted from any refund.

Lithium Battery Shipping Notice

Our e-bike and e-moped batteries are lithium-ion batteries subject to international transport regulations (UN3481 / UN3480). For safety and compliance reasons:

  • Battery-equipped vehicles are shipped only by sea freight or authorized cargo carriers.
  • Batteries are shipped at a controlled state of charge (typically below 30%) as required by transport regulations.
  • Do not attempt to ship a battery separately via standard postal or express services unless arranged and confirmed by our team.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 1–3 business days for the tracking number to become active. If you have questions about your shipment, contact us at mike@drpowr.com.

Incorrect Address

Please ensure your shipping address is complete and accurate at the time of checkout. We are not responsible for packages lost or delayed due to incorrect or incomplete address information provided by the customer. If you need to change your shipping address, please contact us as soon as possible before the order is dispatched.

Damaged or Lost in Transit

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and the product, and we will arrange a resolution (see our Return & Refund Policy). If a package is lost in transit, please contact us and we will investigate with the carrier.

Contact Us

For any shipping questions, contact us at mike@drpowr.com.

DRpowr (Shanghai Yuxiao E-commerce Co., Ltd.) Shanghai, China